Shipment visibility
Tracking & updates you can rely on
Get clear status updates from pickup to delivery. We coordinate with carriers and terminals and keep you informed by email—so you always know what’s next.
How it works
What we track—and how we update you
Our updates focus on the milestones that matter for planning, documentation, and delivery coordination.
Milestone-based status
Key checkpoints such as booking confirmation, departure, arrival, discharge, and delivery readiness.
Document readiness
We confirm when shipping documents are issued/received and flag anything needed for clearance or release.
Exceptions & delays
If there’s a schedule change, hold, or missing information, we notify you quickly with next steps.
Local coordination (Janzour/Tripoli)
When applicable, we coordinate with local contacts and share practical updates for pickup and handover.
Tracking FAQs
Common questions about shipment visibility, update frequency, and what information we need.
What information do you need to track my shipment?
Any reference helps—ideally a BL/AWB or container number. If you don’t have it yet, share shipper/consignee details and the approximate shipment date.
How often will I receive updates?
We can provide milestone-only updates or more frequent check-ins—tell us what works best for your team.
Do you provide real-time GPS tracking?
Tracking depends on the carrier and service type. When real-time tracking is available, we’ll share the link or status feed; otherwise we provide verified milestone updates.
What if there is a delay or a hold?
We notify you as soon as we confirm the issue, explain the impact, and outline the next steps (documents, approvals, or rescheduling).
Can you coordinate updates with customs clearance support?
Yes. If you’re using our customs clearance support, we align tracking milestones with document readiness and release requirements.
Which channels do you use for updates?
Primarily email. If needed, we can also confirm urgent items by phone during working hours.